Privacy Policy

Last updated: 7 September 2026

Peloo Store ("Peloo", "we", "us") is a marketplace feature inside the SmartBusiness app that lets businesses turn their inventory into an online storefront. This policy explains what information we collect from shoppers and sellers who use Peloo, and how it is used, shared, and protected.

1. Information We Collect

We collect information you provide directly, such as your name, phone number, email address, and delivery address when you place an order, message a seller, or leave a review. Sellers additionally provide business details, identity documents, and payout information when setting up or verifying a storefront.

We also collect information automatically, including device identifiers, IP address, pages visited, products viewed, and search terms, to operate and improve the marketplace.

2. How We Use Information

• To process and fulfil orders between buyers and sellers
• To enable in-app messaging between buyers and sellers
• To verify seller identity and prevent fraud or abuse
• To personalise search results and product recommendations
• To send order updates, account notices, and (with consent) marketing messages
• To investigate reports of abusive listings, reviews, or messages

3. Sharing of Information

Order details (name, phone number, delivery address) are shared with the seller fulfilling that order. We do not sell personal information to third parties. We may share information with service providers who help us operate Peloo (e.g. cloud hosting, payment processing, delivery partners), and where required by law or to protect the rights and safety of our users.

4. Data Retention

We retain account, order, and messaging data for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account data as described in Section 6.

5. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls on production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. Sellers can update most storefront and business details directly from the SmartBusiness app.

7. Children's Privacy

Peloo Store is not directed at children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this policy or your personal information can be sent to [email protected].